TL Workspace
A management dashboard for Team Leaders (TL’s)
mobile dashboard
⏳ Designing for Efficiency
LIVE
Who are
Team Leaders (TL’s)?
In order to understand this project better you need to know...
At Gigforce, Team Leaders play a vital role in Ground Ops team. Their primary responsibility is to recruit and oversee gig workers (gigers) on the field. Team Leaders lifecycle also involves visiting Hubs (which are the clients' locations where gig workers operate) and work closely with both gig workers and clients to understand requirements and ensure fulfilment.
Each Team Leader is responsible for managing approximately 30-50 gigers and overseeing 3 to 4 hubs with multiple clients. Their role involves coordination, communication, and efficient management to ensure a smooth workflow between gig workers and clients.
🔍 This is the Research-focused project to understand complete task flow of Team Leaders and conceptualising product to digitalise the complete interaction between Giger and Team-Leader to increase their efficiency and save them time to focus on core tasks rather than managing sideline tasks.
Project Timeline
We took total of approx. 10 weeks for this project
We were team of 4 professionals working on this project-
1 Product Manager
1 UX Designer
1 CSE
1 Area Ground Manager
My role was to participate in the project and design the route till solution. Put in with initial brainstorming and solution focused direction.
Helped in the process to deliver the best fit solution to Team-Leaders (users).
Week 1
Week 2
Week 3
Week 4
Week 5
Week 6
Week 7
Week 8
Week 9
Week 10
Defining Problem
Ethnographic Research
User Interviews
Analysis
Brainstorming
User Flows & Wireframes
Designs & Prototyping
A/B Testing
Touch-up
What I did?
Summary of the entire process I followed till execution
Doing
Output
Set Target
Shape Idea
Design
Test
Ship
Business
Requirement
User
Personas
User
Journey
User
Flow
Sitemap &
Prototype
Validated
Prototype
Finalised
UI
Handover
to
Tech
Idea
Stakeholder
Interview
Brand
Vision
User
Research
Creative
Ideation
Experience
Mapping
Requirement
Gathering
UX
Design
Usability
Testing
Production
Launch
Real User
Goals &
Objectives
Understanding Target
Audience
Laying Success Metrics
Motivations
Goals
Needs
Triggers
Strategy
Solution
mapping
Saurce
CTA
Care
Mechanism
User Flows, IA
UI
Task
Analysis
Feature
Mapping
🚀
TL Persona
Now, let’s understand the Team Leaders as a user
Mukesh Singh
(Team Leader)
About
Muskesh, a graduate, actively engages in field scouting and is responsible for hiring approximately 20 gig workers every month.
Goals
To efficiently manage existing workforce
Scouting & onboarding new gigers
Manage time for family & friends
Good performance for career growth
Needs & Expectations
One platform to manage their daily tasks
Easy to use modules
Some guidance or training to improve skills
Recognition & rewards
Pain-Points
All the tasks are done manually
Difference platforms used for different tasks
Not able to manage family time
Too muc travelling to visit hubs
No much experience with laptops/Tech.
Assets
Bike
Android Phone
Age: 32 years
Education: Graduation
Status: Married
Demography: Bihar
Major Key-points
Demand
Giger Profile
Onboarding
Attendance
Received verbally and no records management.
It was more time-taking and required lot of manual effort.
No rigid route. Selection-form of 60% gigers are not filled.
If filled then TL don’t have visibility of true conversions and document status.
TL’s created a WhatsApp group of gigers they selected and ask for a selfie on WhatsApp, to mark attendance on excel they try to maintain.
No direct visibility of Giger info. and their document status etc. for everything TL needed to connect central team.
Performance
Tracking
No view of gigers under him & not able to track attendance or work-days showups.
Every TL handles 3-4 hubs on average and also have to visit on 6-7 hubs to track demand & supply.
01
There has been no fixed hub allocation to TL’s
02
There is no standard flow of onboarding and lot of different payout structures to remember.
03
The time when scout receives the demand of client, it’s already fulfilled.
05
There is 35% attrition among gigers
06
There is no standard flow of onboarding and lot of different payout structures to remember.
07
The current flow of receiving demand:
Client TL -------- Client HR -------- Our CAM Team -------- Ground Managers -------- Team Leaders
04
After extensive brainstorming and considering both the technical constraints and the fast-paced work-life of Team Leaders (TLs), we have developed a solution called TL Workspace. Recognising that TLs are more comfortable with mobile devices than laptops, TL Workspace is a mobile dashboard specifically designed to cater to their needs. This comprehensive tool allows TLs to efficiently manage tasks related to both existing and new gig workers, empowering them to stay on top of their responsibilities with ease.
Iterations
We brainstormed a lot & few options were rejected but few kept for next phase...
Major User Flows
Talking of solution, UX is important but UI too....what do you say?
Before we jump to the user flows let me introduce you to the various sections/segments of TL Workspace:
Activity Tracker
Monitoring giger attendance is crucial for TLs, which is done by this section.
It consist of 4 sub-sections i.e.
Enabled: All gigers selected by TL, who are currently working & not dropped
1st Day Live: Giger who completed their 1st gig after selection & not disappeared
Active: Giger who marked attendance that day
Inactive: Gigers who didn’t marked attendance that day.
Retention
In this section, we focus on potential dropouts among gigrs. It comprises gigers who have been inactive for more than two consecutive days. By categorising them here, we can proactively address their disengagement and take necessary steps to re-engage them in the gig ecosystem.
Selection
Another actionable section is selections, which consist 4 sub-sections...
Total Selections: All the gigers selected by TL till date
Pending 1st Gig: Gigers selected but havn’t completed their 1st gig
New Leads: Potential selections or leads curated by TL or given by central team (Digital) are listed here.
Disabled Gigers: Gigers dropped or left gigforce.
Quick Action
The quick menu provides TL with easy access to essential tools for managing gig workers. In addition to the Activity Tracker, Selections, Retention, and Compliance features, TL can also access Hub Demand, Selection Form, and Login Summary.
While the Ticketing System and Payout features are currently scheduled for phase 2, the existing quick menu options empower TL with the necessary functionalities to effectively manage gigers and their tasks.
Compliance Pending
Another important actionable point is to prioritise checking on gigers whose documents are pending, particularly their Bank Details and Aadhar Card. These two documents are crucial for processing payouts. Therefore, it is essential for TL to ensure that gigers provide and update these necessary details to avoid any payment-related issues.
Conclusion
I know is a lot so now lets sum-up....
At Gigforce, Team Leaders (TLs) play a crucial role in managing gig workers on the field. Our research-focused project aimed to understand TLs' tasks and develop TL Workspace, a mobile dashboard designed to enhance their efficiency.
TL Workspace provides tools such as the Activity Tracker, ensuring attendance monitoring and resolving discrepancies. Retention focuses on potential dropouts, and Compliance Pending verifies essential documents like Bank Details and Aadhar Card for smooth payouts.
The Selections feature streamlines onboarding through a three-step form, and Quick Actions grant easy access to Hub Demand, Selection Form, and Login Summary. The Drop Flow enables TLs to manage gig worker exits and identify trends for improvement.
Overall, our project optimises TL workflows, improves data accuracy, and empowers TLs for effective gig worker management at Gigforce.
Let’s Connect
Feel free to reach out for collaborations or just a friendly hello
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