As a UX designer, there are many important lessons and skills that are learned from every project, from this project I learned many important lessons:

Prioritising user needs: In designing the Digital Sourcing process, We focused on meeting the specific needs of the gig workers, such as providing a point of contact and streamlining the document upload process. By prioritising these needs, we were able to create a more effective and user-friendly experience.

Conducting thorough research: The success of any UX project depends on a deep understanding of the needs and pain points of the users. This requires conducting extensive research, such as interviews, observations, and shadowing, to gain insight into their experiences and behaviours.

Simplifying complex information: Gig workers were found to be overwhelmed by a continuous flow of information, which led to confusion and frustration. To address this issue, we created a clear and simple interface that breaks down information into manageable chunks and guides users through each step of the onboarding process.

Designing for flexibility: Gig workers often have unpredictable schedules and varying levels of availability. By providing options for when and how they can contact their point of contact (TL’s) and upload documents, we crafted a more flexible and accommodating experience that can better meet the needs of different users.

Using data to inform design decisions: We also realised how important it is to use data from interviews and user testing to refine design decisions, such as the arrangement of sections in the app and prioritisation of certain features.

Iterating and testing: Being UX designer its critical to engaged in an iterative design process, continuously testing and refining the app based on feedback from users and other stakeholders. This allows us to identify and address any issues or areas for improvement, leading to a more effective and user-friendly experience.